These Terms and Conditions set out the basis on which Man With Van Roehampton provides moving, transport, loading, unloading, and related van services to customers in the UK. By making a booking, the customer agrees to read, understand, and accept these terms before the service begins. They are designed to create a clear agreement about what is included, what is excluded, how charges are applied, and how both parties should act before, during, and after the job.

These terms apply to all domestic, commercial, one-off, and repeat bookings unless a separate written agreement states otherwise. In these conditions, references to “we”, “us”, and “our” mean the service provider, and “you” or “your” means the customer or person placing the booking. The wording below is intended to be practical and fair, while also reflecting standard UK service practice.

By using van hire with driver services or any related removal support, you confirm that the details supplied at the time of booking are true and complete to the best of your knowledge. This includes access information, item descriptions, floor levels, parking conditions, and any special handling requirements. If inaccurate information is provided, the final price, scheduling, or scope of work may need to be adjusted.

1. Booking Process

A booking request may be made by phone, email, online form, or any other method we make available from time to time. A booking is not confirmed until we have accepted the request, agreed the essential job details, and, where required, received a deposit or written confirmation. We reserve the right to refuse any booking at our discretion, particularly where the job falls outside our service scope, creates legal or safety concerns, or cannot be completed within reasonable operational limits.

When requesting a booking for man and van services in Roehampton, you must provide accurate information about the collection and delivery addresses, the expected number and type of items, preferred dates and times, and any access issues. This helps us allocate the right vehicle, estimate labour requirements, and plan the route. If the job changes after confirmation, we may revise the quotation or reschedule the service if necessary.

We may issue an estimate before the booking is accepted. Unless stated otherwise, estimates are based on the information provided at the time and may change if the actual work differs. Typical reasons for change include extra items, delayed access, additional waiting time, heavy lifting not previously disclosed, or changes to parking arrangements. A booking may also be subject to availability of staff and vehicles.

2. Service Scope and Customer Obligations

Our services may include loading, transport, unloading, dismantling, reassembly, and careful placement of goods, depending on what has been agreed in advance. We do not automatically include packing materials, specialist lifting equipment, or services that require third-party contractors unless these have been arranged separately. Any promise about time, route, or manpower is approximate unless expressly guaranteed in writing.

The customer must ensure that all goods are suitably packed, clearly identified, and ready for collection at the agreed time unless packing has been included in the booking. Fragile items should be protected using appropriate materials. You are responsible for removing or securing any dangerous, prohibited, or unlawful contents before the move. We may refuse to handle items that are unsafe, misdeclared, leaking, or likely to cause damage to persons, property, or vehicles.

For Roehampton man with a van bookings, you must also ensure that access routes are reasonably clear, parking is arranged where required, and any building restrictions are disclosed before the day of service. If access is delayed because of missed keys, locked premises, unavailable lifts, narrow access, or lack of parking, waiting time may be charged. We are not responsible for delays caused by third parties, traffic disruption, weather, or other events outside our control.

3. Payments

All prices are quoted in pounds sterling unless otherwise stated. Payment terms will be confirmed at the time of booking or shortly before the job begins. In many cases, payment is due upon completion of the service, although deposits, part-payments, or pre-authorisation may be required for certain jobs. We accept only the methods specified at booking and may update those methods from time to time.

Unless expressly agreed otherwise, the quoted price is based on the information you provide and covers only the agreed scope of work. Additional charges may apply for extra labour, waiting time, congestion, parking fees, tolls, storage, stairs, long carries, re-delivery, reattempts, or additional stops. If unexpected conditions arise, we may pause the service and discuss revised charges before continuing, where reasonably practicable.

Man with van Roehampton prices may be calculated on an hourly, fixed, or hybrid basis. If the job is charged hourly, time starts when the crew arrives at the agreed location or at the time stated in the booking confirmation, whichever applies. Time ends when the job is completed or when the vehicle is released from the final address. Any minimum charge, if applicable, will be stated in advance.

4. Cancellations, Rescheduling, and Delays

You may cancel or reschedule a booking by giving notice in writing or by the method used to make the original reservation. Cancellations made with sufficient notice may not incur a charge, depending on the service type and whether costs have already been incurred. If you cancel after vehicles, staff, or materials have been allocated, we may charge a reasonable cancellation fee to cover lost time and direct expenses.

If you postpone a confirmed booking, we will try to offer a new date subject to availability. However, we cannot guarantee the same time slot, crew, or vehicle. Where a booking is cancelled due to inaccurate information, unsafe access, non-payment of deposit, or the customer’s failure to be ready, any deposit may be retained to the extent permitted by law and to reflect our actual losses.

We will use reasonable efforts to arrive on time, but all estimated arrival times are subject to traffic, weather, route disruption, vehicle issues, and operational delays. If we are significantly delayed, we will try to notify you as soon as reasonably possible. We are not liable for indirect losses arising from a delay, including missed appointments, unless the law says otherwise. If we must cancel due to unforeseen circumstances, our liability is limited to refunding sums paid for the unperformed part of the service.

5. Liability and Damage

We will take reasonable care when handling your goods and property, but our liability is limited to what the law requires and what is stated in these terms. We are not responsible for pre-existing damage, inadequate packing, hidden defects, or items that are fragile by nature unless we have agreed in writing to handle them under specific conditions. Customers should consider insurance for valuable, sentimental, or high-risk items.

If we are asked to move goods that are not properly packaged or that may be damaged by normal transport vibrations, weather exposure, or standard handling, you accept the associated risk unless we have agreed otherwise in writing. We are not liable for damage caused by items shifting because of inadequate securing by the customer, or by the inherent instability of the contents themselves. In all cases, any claim must be supported by clear evidence and reported as soon as reasonably possible.

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Where liability is lawfully excluded or limited, we shall not be responsible for loss of profit, loss of business, loss of opportunity, or any indirect or consequential losses arising from the service. Our total liability for a claim arising from the booking will not exceed the amount paid for the specific service, unless a different limit is required by law.

6. Waste Regulations and Prohibited Items

Where a booking involves removal of unwanted goods or disposal of waste, both parties must comply with UK waste rules. We may only transport, dispose of, or transfer waste in line with applicable legislation and licence requirements. The customer is responsible for declaring any waste accurately and for ensuring that items presented for disposal are lawful to collect and do not include hazardous or restricted materials unless specifically agreed and legally permitted.

We do not accept responsibility for items that are misdescribed as general waste when they are in fact controlled, hazardous, clinical, electrical, chemical, or specialist waste. If such items are discovered during the job, we may refuse to transport them, may isolate them for safety reasons, or may terminate the waste-related part of the service. Any extra cost caused by misclassification, segregation, or lawful disposal may be charged to the customer.

The customer must not include illegal goods, explosives, firearms, solvents, asbestos, fuel, gas cylinders, biohazards, or other dangerous materials unless we have expressly agreed, in writing, that such items may be handled and all legal requirements have been satisfied. We may inspect items at a reasonable level to confirm they are safe to carry. If we suspect a breach of waste law or transport regulations, we may refuse the job and notify the relevant authorities where required by law.

7. Property, Access, and Unpacking

It is your responsibility to ensure that premises are accessible and that the necessary permissions for parking, loading, or entry have been arranged. We are not responsible for fines, clamp charges, or penalties arising from parking restrictions unless caused solely by our negligence and where such liability cannot be excluded. You should also ensure that valuable personal items, documents, keys, and cash are removed from furniture and containers before collection.

If disassembly or reassembly is included, we will carry out the work with reasonable care using standard tools where appropriate. However, we cannot guarantee that every item will be suitable for dismantling or reassembly. Some furniture may weaken during repeated assembly, and certain manufacturers’ fittings are not designed for repeated use. We are not liable for damage arising from pre-existing weakness, poor assembly quality, or missing parts unless caused by our negligence.

Where we place items inside your property, you are responsible for checking that the location is suitable and safe. We may refuse to place goods on fragile surfaces, in unsafe positions, or in a manner that could cause injury or damage. If you ask us to place items in a specific position, you accept responsibility for the suitability of that instruction unless the request is clearly unsafe or unreasonable.

8. Complaints, Claims, and Evidence

If you believe there has been a problem with the service, you should notify us as soon as possible so that we can investigate. Complaints made promptly are easier to review and resolve. Claims for loss or damage should include photographs, a description of the issue, and any relevant evidence of condition before and after the service. Where practical, the affected item should be retained for inspection.

We may decline a claim if notice is unreasonably delayed, if the issue could not reasonably have arisen during our care, or if the customer has already repaired, discarded, or altered the item before we had a chance to inspect it. Our aim is to act fairly and proportionately, but we will not accept liability where the evidence does not show that we were at fault or where the loss is excluded under these terms.

If a complaint concerns a charge, please raise it promptly after receiving the invoice or confirmation of payment. Disputed charges do not automatically suspend payment obligations unless we agree otherwise in writing. Any approved refund will be made using a reasonable method and within a reasonable time. We may also propose a partial refund, a corrective visit, or another proportionate remedy where appropriate.

9. Governing Law and General Provisions

These terms are governed by the laws of England and Wales. Any dispute arising out of or in connection with the service, these terms, or any related booking shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law provides otherwise. If any clause is found to be invalid or unenforceable, the remaining clauses will continue in full force.

We may update these terms from time to time to reflect changes in law, business practice, or service arrangements. The version in force at the time of your booking will apply unless a later version is required by law or expressly agreed. Continued use of the service after changes are published will be treated as acceptance of the updated terms where legally permitted.

Man With Van Roehampton aims to provide a straightforward, lawful, and reliable service. By booking with us, you confirm that you have authority to enter into the agreement, that the information you provide is accurate, and that you accept responsibility for the obligations described above. These terms are intended to be read as a whole and interpreted in a commercially sensible way.