Man with Van Roehampton Privacy Policy

This Privacy Policy explains how Man with Van Roehampton collects, uses, stores, and protects personal data relating to our customers. It applies to all customers and prospective customers of Man with Van Roehampton within the Roehampton area and any surrounding locations where we provide our services.

We are committed to complying with the United Kingdom General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy is intended to provide clear and transparent information about our data processing activities and your rights.

Personal Data We Collect

We collect and process personal data that is necessary to provide our services and manage our relationship with you. The types of personal data we may collect include the following categories.

Identification and contact details: name, postal address, service address, billing address, and communication preferences.

Contact channels: information you provide when you contact us such as email content, messages submitted through online forms, and any other written communications. We also process data you provide when requesting quotes or making bookings.

Service details: details of the service you request, such as collection and delivery addresses, access details, property type, approximate volume of items, and any special instructions you provide in connection with the move.

Transactional information: information about the services you have purchased, including dates of service, prices, and payment status. Payment card details are processed by secure payment providers and are not stored by us beyond what is strictly necessary to complete the transaction.

Technical and usage data: when you visit our website, we may collect data such as your internet protocol address, browser type, device identifiers, and basic analytics information to help us understand how visitors interact with our site. This is usually collected through cookies or similar technologies.

How We Collect Personal Data

We typically collect personal data directly from you in the following ways.

When you contact us to request information, a quote, or a booking.

When you enter into a contract with us for our man and van services.

When you communicate with us by phone, online forms, or other communication channels.

When you browse our website, where data may be collected via cookies or similar technologies, subject to your preferences.

Lawful Basis for Processing

We process your personal data only where we have a valid legal basis under data protection law. The main lawful bases we rely on are as follows.

Performance of a contract: we process your personal data to provide our moving and transport services, to take steps at your request before entering into a contract, and to manage ongoing bookings and services.

Legal obligation: we may process personal data when it is necessary to comply with legal and regulatory requirements, such as record keeping, tax obligations, and responding to lawful requests from public authorities.

Legitimate interests: we may process personal data for our legitimate business interests, provided those interests are not overridden by your rights and interests. Examples include managing our business, improving our services, handling customer queries, preventing fraud, and ensuring network and information security.

Consent: in limited situations, we may rely on your consent, for example for certain optional marketing communications. Where processing is based on consent, you have the right to withdraw that consent at any time.

How We Use Your Personal Data

We use the personal data we collect for the following purposes.

To provide and manage our man and van services, including processing bookings, planning routes, and carrying out collections and deliveries.

To communicate with you regarding quotes, bookings, service updates, and any issues that may arise in the course of providing our services.

To manage payments, invoices, and accounting records.

To respond to your enquiries, complaints, or feedback and to provide customer support.

To improve our services, website, and customer experience, including through analytics and service evaluation.

To comply with legal obligations and enforce our contractual rights where necessary.

Data Retention

We will retain your personal data only for as long as is necessary for the purposes described in this Privacy Policy and in accordance with applicable laws and regulations.

Service and contract information: we typically retain records of services provided and related personal data for a period that allows us to comply with legal obligations, tax requirements, and potential contractual claims. This is usually several years after the completion of the service.

Communication records: emails and other correspondence with you may be retained for an appropriate period to manage our relationship with you, deal with any follow-up issues, and maintain business records.

Marketing preferences: information used for marketing communications is retained until you opt out or withdraw your consent, or until we determine that it is no longer necessary.

After the relevant retention period has expired, personal data will be securely deleted or anonymised so that it no longer identifies you.

Data Processors and Third Parties

We may share your personal data with trusted third parties who act as data processors on our behalf. These processors only process personal data according to our instructions and for the purposes set out in this Privacy Policy.

Typical categories of processors include the following.

Payment processing providers who handle secure transactions for our services.

Information technology and hosting service providers who support our website, email, and data storage systems.

Professional advisers such as accountants or legal advisers, where necessary for the operation of our business and compliance with our legal obligations.

We require all processors to implement appropriate technical and organisational measures to protect your personal data and to process it only as necessary to deliver their services to us. We do not sell your personal data to third parties.

International Transfers

Where it is necessary for us to use service providers or systems located outside the United Kingdom, we will take appropriate steps to ensure that your personal data is adequately protected. This may include entering into data transfer agreements using standard contractual clauses or relying on other appropriate safeguards permitted under data protection law.

Security of Your Personal Data

We take the security of your personal data seriously and implement reasonable technical and organisational measures designed to protect it against unauthorised access, loss, misuse, disclosure, or alteration. These measures may include restricted access to personal data, secure storage solutions, and regular review of our data handling practices.

However, no method of transmission or storage can be guaranteed to be completely secure. We continually assess and improve our security measures to protect your information as effectively as possible.

Your Data Protection Rights

As a data subject, you have certain rights under data protection law in relation to the personal data we hold about you. These rights apply to all Man with Van Roehampton customers in the Roehampton area, subject to any legal restrictions or exemptions.

Right of access: you have the right to request confirmation of whether we process your personal data and to request a copy of that data, together with information about how it is used.

Right to rectification: you have the right to request that inaccurate or incomplete personal data be corrected or completed.

Right to erasure: in certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.

Right to restriction of processing: you may ask us to restrict the processing of your personal data in specific situations, such as where you contest its accuracy or object to our processing.

Right to data portability: where processing is based on consent or on a contract and carried out by automated means, you may have the right to receive the personal data you provided in a structured, commonly used format and to request that it be transmitted to another controller, where technically feasible.

Right to object: you have the right to object to our processing of your personal data where it is based on legitimate interests, including any related profiling. You also have the right to object to the use of your personal data for direct marketing at any time.

Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before the withdrawal.

Exercising Your Rights

If you wish to exercise any of your data protection rights or have any questions about how we handle your personal data, you can contact us using the contact details made available on our website or through the usual communication channels you use to reach us. We may need to verify your identity before responding to certain requests to ensure that your personal data is protected.

We aim to respond to legitimate requests within one month, although this period may be extended if your request is particularly complex or you have made multiple requests. In such cases, we will keep you informed of the progress.

You also have the right to lodge a complaint with the relevant data protection authority if you believe that your personal data has not been handled in accordance with data protection law. In the United Kingdom, this is the Information Commissioner Office.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or how we process personal data. Any updated version will be made available through our website and will state the date of the latest revision. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

This Privacy Policy applies to all Man with Van Roehampton customers and prospective customers within the Roehampton area and any locations where we provide our man and van services.